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Shipping & Return PolicyReturn Policy:Returns are easy; we will credit your original form of payment for the cost of the merchandise being returned (please note that applicable shipping charges are not refunded and that personalized items and items purchased during certain sales (those specifically identified as such) are returnable for store credit only). Please email us at matava@comcast.net or call 410-583-6933 to request a Return Authorization Number. Unauthorized and/or misdirected returns may be refused. Sales Tax: Sales tax will be collected when shipping orders in Maryland. Sales taxes are calculated based on your ship to address so no sales tax is applied when shipping outside Maryland. Applicable taxes are applied to your purchase but are credited for returns. Who pays for the shipping costs?: Customer is responsible for the safe return of items in new, resalable condition in the original packaging with all tags attached. Customer also pays for the shipping of exchange items. Is there a restocking fee? If so, how much?: There are no restocking fees associated with any purchase. How much time do I have to make a return?: Returns must be made within 10 days of receipt of merchandise. Where Do I Send My Return/Exchange Matava Shoes 521 E. Belvedere Ave. Baltimore, Md. 21212 How long does it take to process a refund?: Refunds will be processed with 7 days of receipt. Please note it may take up to 2 billing cycles for the credit to appear on your credit card. How is the refund posted?: Refunds are credited back to the original payment method. Are there exceptions to the standard return policy?: Yes. Clearance items, sale items, and items purchased with online coupon code may be returned for exchange or store credit only. Custom-made items may only be returned if defective as determined by the manufacturer. Custom-made items include Lucchese Classics series boots, Black Jack boots, exotic leather boots valued at greater than $400.00, and boots in non-standard sizes. Women's standard sizes: 6-10 in B or C width Shipping Information All in-stock items are shipped via UPS within 2-3 business days of receipt of order. Shipping times depend primarily on item availability - some of our items are made-to-order. Expedited shipping requests are handled on an individual basis. APO and AFO addresses will be charged an additional fee for shipping. Sorry but we cannot ship to P.O. Boxes. If an item you order is not in stock you will be notified as soon as possible. If you have any questions, please contact us at matava@comcast.net. Getting The Right Fit The First Time With Boots: Shopping for footwear online may seem a little tricky. The staff at Matava Shoes wants to use their years of experience to help you get the right fit the first time. If you are unsure of your size please call our customer service department and we will assist you. Often times we can send you a pair of similarly styled boots for you to try on before you make your final purchase. When you receive your boots please take care in opening the box. Wear clean socks of the thickness that you would normally wear with your boots. Stay on soft carpeting when walking in the boots so they do not become scuffed in the process. Please do not bend down in an effort to stretch a boot that you are not sure you are keeping. If it’s going to fit you will know just by walking in it. Matava Shoes will only process one size exchange per customer before we recommend buying at a brick and mortar store so that you can try on the boot you will walk out with. How Should A Pull-On Boot Fit? When you are holding the boot to try-on grasp the boot pulls at the sides. Your foot may struggle a bit to “pop” down into the boot. This is known as “breaking the throat” of a handmade boot. * HINT: Wearing a plastic bag over your foot during this process may be helpful. Getting past the throat of the boot is the first step. Don’t worry, your foot will come back out and this only has to be done the first time. Please don’t pull a muscle trying to get this first step accomplished. You will know if it’s just not going to work. Having a high instep or any previous foot injuries may make this task more difficult or even impossible. The boot should fit securely to the foot. Boots should not fit loosely or tightly, but the fit should be snug. The Roper has a more forgiving fit, but the same principles still hold true. • Instep: Unlike shoes with laces, a boot has only the instep to hold it securely to the foot. Consequently, proper fit in the instep is of utmost importance. Boots should not fit loosely or tightly; the fit should be snug. The snugness is governed by the instep fit and the width of the throat. If the instep is too tight, go to a wider or larger size. • Ball: When you walk or run, you bend your foot at its widest part, which is called the ball. In a quality boot, you will find a steel shank between the insole and the outsole that extends from the heel to the point where the ball of the boot begins. If the boot is too short for the foot, the ball of the foot will sit too far forward and force the toes into the toe box. • Heel: A boot must slip slightly in the heel. There is nothing to prevent the heel of the foot from riding up slightly because of the way a boot is constructed. When the boot is new, the sole is stiff. As you wear the boot, the sole is "flexed." With time, most of the slippage will disappear. If the instep is too loose, the boot will slip excessively in the heel. To remedy this, you may need a more narrow width to shorten the circumference of the throat and thus lessen the slippage without cutting down on the length of the boot. Slight slippage is necessary to obtain a proper fit. DOMESTIC SHIPPING Standard Continental US Shipping is $14.00 plus an additional $3 per shoe.
If you have any questions, please contact us at matava@comcast.net. |
