Customer Service & Ordering Information

The Matava Difference

Wondering what makes Matava different from department stores or even other specialty shoe stores? That's like asking what makes Nordstrom different from Wal-Mart. To list just a few:

• We only carry the best brands with a reputation for integrity and a history of great quality and fit.
• While trend-conscious, we're not trend-driven. We offer shoes that are current, classic, fashionable, functional, unique, useful and everything in between.
• We look at hundreds and hundreds of shoes and select only the cream of the crop to present to our customers.
• We're experts on shoes. We take the time to understand the needs and tastes of our patrons, and to interpret the latest trends to find the perfect product for each one of you.
• Matava's top commitment is to superior customer care. We want to exceed your expectations in every way and deliver a premium shopping experience that will keep each customer a customer for life.

Order and Return Policy

Ordering
If you see items you want to purchase on our website or in our stores simply contact us at 410-583-6933.  If no one is available to take your call, please leave your contact information and we will respond within 24 hours.

Returns
Shoes are returnable for a full refund within 7 days of purchase or delivery.  They must be in new condition and in their original box with tissue and wrapping included.  Shoes are returnable for store credit only if brought back within an 8-14 day period. 

Accessories may be returned within two weeks for store credit only.  They must have original tags and show no sign of wear.

Original receipts must accompany all returns. Please make sure that items are securely packed and insured for the full value of the item. 

Mail returns to:
Matava Shoes
2360 West Joppa Road
Lutherville, Maryland 21093

If you have questions or concerns about your return, please call 410-583-6933.

Exchanges

If you want to swap a size or a color, simply let us know. Include a note in your returned package or call us at 410-583-6933. If there is a price difference on the items we will either credit or charge the appropriate amount. Exchanges are accepted within 14 days of purchase or delivery. 

Delivery

Shipping Chart

Standard Shipping (5-10 business days) / Second Day / Overnight